RETURNS POLICY

1. GENERAL RETURNS POLICY

AT LAUSAMU WE UNDERSTAND THAT CUSTOMER SATISFACTION IS FUNDAMENTAL. DUE TO THE DIGITAL NATURE OF OUR PRODUCTS, WE HAVE ESTABLISHED A CLEAR AND FAIR POLICY THAT PROTECTS BOTH OUR CUSTOMERS AND OUR BUSINESS.

1.1 WARRANTY PERIOD

• • 30 CALENDAR DAYS FROM THE DATE OF PURCHASE
• • COUNTED FROM PAYMENT CONFIRMATION
• • APPLICABLE TO ALL DIGITAL PRODUCTS

2. VALID REASONS FOR REFUND

WE ACCEPT REFUND REQUESTS FOR THE FOLLOWING REASONS:

2.1 PRODUCT PROBLEMS

• • CORRUPT FILE: PRODUCT CANNOT BE OPENED OR IS DAMAGED
• • INCOMPLETE CONTENT: MISSING INFORMATION PROMISED IN DESCRIPTION
• • INFERIOR QUALITY: PRODUCT DOES NOT MEET DESCRIBED STANDARDS

4. REFUND REQUEST PROCESS

TO REQUEST A REFUND, FOLLOW THESE STEPS:

1. 1 INITIAL CONTACT: SEND AN EMAIL TO REFUNDS@LAUSAMU.COM WITHIN 30 DAYS
2. 2 REQUIRED INFORMATION: INCLUDE ORDER NUMBER, PURCHASE EMAIL AND DETAILED REASON
3. 3 REVIEW: OUR TEAM WILL REVIEW YOUR REQUEST IN 2-3 BUSINESS DAYS
4. 4 PROCESSING: IF APPROVED, REFUND IS PROCESSED IN 5-7 BUSINESS DAYS

5. REQUIRED INFORMATION

TO PROCESS YOUR REQUEST EFFICIENTLY, INCLUDE:

5.1 PURCHASE DATA

• • ORDER NUMBER OR TRANSACTION ID
• • EMAIL USED FOR PURCHASE
• • PRODUCT NAME

6. PROCESSING TIMES

6.1 REQUEST REVIEW

• • INITIAL RESPONSE: 24-48 HOURS
• • COMPLETE REVIEW: 2-5 BUSINESS DAYS

6.2 REFUND PROCESSING

• • APPROVAL: IMMEDIATE NOTIFICATION
• • PROCESSING: 1-2 BUSINESS DAYS
• • ACCOUNT REFLECTION: 3-7 BUSINESS DAYS (DEPENDS ON BANK)

7. REFUND METHODS

REFUNDS ARE PROCESSED USING THE ORIGINAL PAYMENT METHOD:

• • CREDIT/DEBIT CARDS: REVERSAL TO CARD ISSUER
• • PAYPAL: DIRECT CREDIT TO PAYPAL ACCOUNT

8. SUPPORT BEFORE REFUND

BEFORE REQUESTING A REFUND, WE RECOMMEND CONTACTING OUR SUPPORT TEAM:

• • TECHNICAL SUPPORT: FOR DOWNLOAD OR ACCESS PROBLEMS
• • CLARIFICATIONS: IF YOU HAVE QUESTIONS ABOUT CONTENT